Sybase 365 announced today the company will be showcasing Sybase mBanking 365 with a unique Intelligent SMS natural language capability – at Finovate 2008 in New York City. The Intelligent SMS capability of Sybase mBanking 365 interprets each user’s free-form input and translates users’ own words into relevant commands. Users can therefore request information and undertake transactions without worrying about grammar, syntax, or spelling. The service is smart enough to understand common misspellings, multi-part queries, slang, and synonyms, enabling even first-time mobile users to request information and services using their own words.
“Intelligent SMS delivers a significant value-added service that is unique to the mobile messaging industry,” said Cameron Franks, director of mCommerce Americas at Sybase 365, who will present at the conference. “As mobile banking continues to gain momentum, our natural language feature helps banks to improve customer interaction and service adoption.”
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